ATM Maintenance and Repair Operations
Regular maintenance and proper repair operations are critical to ensuring that ATM devices operate seamlessly in the field. With our ATM maintenance and repair operations service, we ensure that both the internal modules and external appearance of the devices perform as well as they did on the first day. All systems, from electronic components to cabinet locks, are carefully checked by our expert teams and undergo the necessary maintenance and renewal processes.
Our maintenance and repair work is carried out flexibly, either on site or at designated locations. ATM general maintenance, detailed revision procedures, and refurbishment work involving the replacement of all parts with original spare parts extend the life of the devices while minimising the risk of sudden failures. As a result, ATMs continue to provide long-term, high-performance, and secure services, while maintenance costs for businesses are significantly reduced.
Every operation carried out as part of ATM maintenance and repair operations not only fixes existing faults but also prevents major costs that may arise in the future. Preventive maintenance work, module upgrades, and comprehensive cleaning processes enhance ATM performance, strengthen user experience, and protect brand image in the field. With our professional solutions, every ATM delivers powerful and long-lasting performance in the field.
ATM General Maintenance and Cleaning Services
ATM general maintenance and cleaning services are crucial for ensuring that devices operate smoothly in the field for many years. Over time, dust, dirt and external factors accumulate, reducing the performance of mechanical parts and negatively affecting the sensitivity of electronic systems. Therefore, regular maintenance and detailed cleaning ensure that both the internal and external components of the ATM are protected. Professional work carried out in the field extends the life of the devices, reduces the risk of sudden malfunctions and ensures that the user experience always remains at a high standard.
Procedures carried out as part of ATM general maintenance and cleaning services:
- Surface cleaning and protection of the ATM outer casing
- Cleaning of card readers and cash modules to remove dust and dirt
- Cleaning of mechanical moving parts with special solutions
- Cleaning of electronic cards and connection units with low-pressure air
- Maintenance and cleaning of ventilation panels and fan systems
- Hygienic cleaning of ATM screens and keyboards
- Inspection and cleaning of internal cabling and connection points
- Additional adjustments to support the overall performance of the device
ATM general maintenance and cleaning services do more than just provide visible cleanliness; they also directly contribute to the internal functioning of the device. Each process is carefully planned to ensure that the ATM operates faster, safer, and longer. These applications, carried out by professional teams, provide strong support for banks to reduce maintenance costs and maintain operational continuity in the field.
ATM Refurbished Services for First-Day Performance
ATM refurbished services aim to restore devices to their original technical and aesthetic performance. ATMs that have worn out, lost their functionality, or become outdated in appearance are renewed through a detailed process. All modules are removed, consumables are replaced with original parts, and mechanical systems are carefully overhauled. These processes not only make the ATM operational again, but also bring it to a performance level close to that of a new device.
ATM refurbished services do not only involve technical renewal, but also refresh the exterior of the devices with special painting processes. External damage such as scratches, dents or fading is repaired, improving the visual quality of the ATM. This enhances both the user experience and the brand image of the institutions in the field. Each refurbished ATM is tested for performance to ensure it is ready for the most intensive use conditions and its functionality is thoroughly checked before being sent to the field.
ATM refurbishment services offer banks the opportunity to use their existing resources in the most efficient way without making costly investments in new devices. Devices refurbished in the field continue to provide uninterrupted service for a long time, both technically and aesthetically. This allows organisations to maintain operational continuity while gaining a significant advantage in budget management. Our goal in every refurbishment process is to ensure that the ATM looks and performs as good as new.
Electronic and Cabinet Lock Maintenance and Intervention Services
Electronic and cabinet lock systems, which are among the most critical points for ATM security, can wear out or lose their functionality over time. With our electronic and cabinet lock maintenance and intervention services, we regularly check the mechanical and electronic functioning of these systems, detect potential problems before they cause malfunctions, and resolve them. These interventions, carried out at our own locations or at sites specified by our business partners upon request, keep the security level of ATM devices at the highest level at all times.
Maintenance and repair work on lock systems covers not only the door opening and closing mechanism but also all security protocols. The updating of electronic locks, replacement of worn parts, and system tests are carried out with great care by our expert teams. This not only enhances the physical security of the ATM but also ensures uninterrupted service throughout the device's lifespan. Every intervention provides a quick solution in the field and a safe operating environment in the long term.
Reducing Failure Risks with Preventive Maintenance Work
Post-failure interventions are not sufficient to ensure that ATM devices operate continuously and safely in the field. With preventive maintenance work, potential risks are identified and eliminated before failures occur. This approach extends the life of the devices and significantly reduces unexpected service costs. Regular checks and detailed inspections in the field prevent minor wear and tear or systemic deterioration from turning into major malfunctions.
As part of preventive maintenance, all dynamic modules, electronic components and mechanical parts of the device are checked at regular intervals. Worn consumables are replaced in a timely manner, connection points are tightened, and performance tests are conducted to continuously monitor the ATM's operational efficiency. This minimises transaction interruptions for users and ensures operational continuity for banks.
Preventive maintenance activities to reduce the risk of malfunctions are a critical step not only for the technical health of the device but also for user experience and brand reliability. Every ATM operating without malfunctions in the field enhances customer trust while visibly improving the quality of services provided by banks. With professional maintenance processes, each device continues to perform at high performance for many years.
Use of Original Spare Parts and Consumable Replacements
The use of original spare parts is of vital importance in every maintenance and repair operation performed to ensure sustainable performance in ATM devices. Original parts are fully compliant with the device's production standards, thereby enhancing performance and providing a safe working environment in the long term. The use of original spare parts and consumable replacements strengthens the ATM's field durability, minimises the risk of malfunction, and extends the device's service life.
Processes carried out as part of original spare part use and consumable replacements:
- Replacement of card reader units with original reader parts
- Replacement of currency module transport belts
- Replacement of mechanical arm and gear systems with original spare parts
- Replacement of screen protection glass and internal screen components
- Replacement of PinPad keypad and connection units with original parts
- Replacement of internal cassette sensors and lock mechanisms
- Updating consumables in printer and dispenser units
- Replacement of support units such as cooling fans and ventilation filters
The use of original spare parts and consumables not only ensures the current performance of the device, but also guarantees its future performance. Each replacement ensures that the ATM works in full harmony with all of its systems and contributes to uninterrupted service in the field. Every part replacement maintains the device's original efficiency, reducing operational costs and increasing customer satisfaction.
Performance Tests and Delivery of Field-Ready Devices
To ensure that ATM devices provide uninterrupted and secure service in the field, every maintenance and repair process is completed with performance tests. With our performance testing and field-ready device delivery services, every device is thoroughly checked for full functionality and ensured to operate seamlessly even under the most challenging field conditions. During the testing phase, not only basic functions but also the performance of all dynamic modules, card reader systems, cash transport and payment units are evaluated in detail.
During performance testing, the transaction speed, error rate, sensor sensitivity and mechanical movements of ATM devices are tested using real cash flow. All processes, from card insertion to cash withdrawal, are tested under various scenarios that may be encountered in the field. These tests ensure that even the smallest issues that could negatively impact the user experience are resolved, while also guaranteeing the device's durability and reliability. Every step is meticulously documented, and the final checks are completed before the device is shipped to the field.
Performance testing and field-ready device delivery services provide banks and our business partners not just a functional device, but a system that will perform at a high level in the field. Every ATM delivered to the field is prepared to withstand heavy transaction traffic from day one and can provide uninterrupted service without requiring any additional intervention after installation. This meticulous process not only enhances operational efficiency but also significantly reduces long-term maintenance costs.